I can not install on XP

[paula42388289]

I am not able to install flash,  I can download and then it tells me that it can not install.  I have followed each step to resolving this but nothing works.  It does the same thing each time.  I tried on internet explorer and Mozilla.

[andys75622553]

Try the Adobe link below. Go to the bottom of the page, where it says, "Still having problems?".

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

[piyush2508]

Hi paula42388289

Can you please explain how you are downloading Flash Player [Steps you are performing]? Also, Can you attach a screenshot of the error/Issue [How to post a screenshot in the forum‌]?

Thanks

Piyush

[paula42388289]

I go to Adobe Flash Player click install now,  It downloads the file, I then double click the file and it starts, I then hit save file and the go to my downloads and double click on the file.  I click run and the the button to allow Adobe to update when needed. the installation begins and then downloads, then gives me the warning below.

[piyush2508]

Hi paula42388289,

Can you please perform the same steps again which led to the above Issue, but before that perform the following steps:

1. Perform a speed test on your internet connection.  There are a myriad of sites that do this, for example, www.speedtest.net, www.speakeasy.net/speedtest, www.dslreports.com/speedtest, and your internet provider may also have a page in their support/help section to do a speedtest.
2. On Windows Run type %TEMP%. Create an empty text file in your %TEMP% directory named ADM.trace
   • On Windows XP the TEMP directory is usually located at C:\Documents and Settings\Your_User_Name\Local Settings\Temp
   • On Vista and above the TEMP directory is usually located at C:\Users\Your_User_Name\Temp
3. Run the online installer again and wait for the error.  After getting the error, close
4. Open Windows Explorer and navigate to the Adobe_ADMLogs directory inside the TEMP directory
5. Upload the two log files (Adobe_ADM.log and Adobe_GDE.log) using the instructions posted here [https://forums.adobe.com/thread/1408375 ]

Once this is Done can you also goto-->run type -->%windir%\system32\Macromed\Flash and attach the FlashInstall.log file

--

Piyush