Sign in problems

[gaylem5185753]

Can't sign in with my Adobe or Apple ID to update my flash drive

[piyush2508]

Hi gaylem5185753‌,

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240‌

--

Piyush

[gaylem5185753]

Thank you Piyush.

I don't have to enter a password to start up my MAC but leaving it empty does not get past this prompt.

I guess I will try the FileVault process??Date: Fri, 3 Jul 2015 11:56:12 -0700

[piyush2508]

Hi gaylem5185753‌,

Can you Please post a screenshot of that password prompt. - How to post a screenshot in the forum

Thanks

Piyush

[gaylem5185753]

[gaylem5185753]

Thanks again Piyush. I got it finally!!Date: Sat, 4 Jul 2015 11:09:45 -0700