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Green Screen, need help!

New Here ,
Oct 10, 2015 Oct 10, 2015

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When trying to watch videos I get a green screen. I upgraded FLASH a few weeks ago and it appeared to fix the issue. However, it has returned and updating has not worked. What can i do to fix this?

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Adobe Employee ,
Oct 12, 2015 Oct 12, 2015

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Hi kenf3339187,

This is almost always a conflict with a video driver.  My first recommendation would be to upgrade your systems driver to the latest version available from ATI, Nvidia or Intel.

Windows: how do I update the device driver for my video/display adapter?

If that's not possible (and you're running Windows 7 or below), please see this FAQ for disabling hardware acceleration.

How do I disable or enable hardware acceleration?

Thanks,

Chris

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