Lost access to my Photoshop after my Mac crashed

[danniehommel34]

Hi,

My Mac recently crashed and I had to completely buy a new one with a new hard drive and no back up. I emailed Adobe for a new verification and they sent me a new serial number since it wouldn't let me re download it with my product code. But I am still confused how to download the application with my new computer and new serial number.

Help!

Thanks,

Dannie

[John T Smith · Accepted solution]

You install programs exactly the same way you did the 1st time... put your disc in the drive and enter your serial number when asked

.

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq