Help! 2017 applications wont install!

[julianAJ]

Ok not one 2017 will install but applications that are 2015 will.

I get this error when i try to install something 2017

Exit Code: 105

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Failed to open PIM database.

FATAL: Error occured in install product workflow with error code 105 error message

-------------------------------------------------------------------------------------

I cant find a fix for it not even in the troubleShooting section!

HELP PLEASE!

on macosx, El Captian

[Bani Verma · Accepted solution]

Hi JulianAJ,

When this error code appears while installing it is because of lack of permissions, to resolve Exit Code: 105, please give read/write permissions to both the Libraries on your computer manually: See, OS X Yosemite: Set permissions for items on your Mac

Follow the below steps:

• Click on the apple ( top left corner ) > system preferences > security and privacy > under ‘ Firewall Tab ‘ 'Disable' firewall
• Click on the apple ( top left corner ) > system preferences > security and privacy > under ‘General Tab ‘ change this to “ Allow Apps to be downloaded from – 'Anywhere'
• Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
• Force Quit the processes related to Creative cloud from Activity monitor in the same sequence as mentioned below:

       Creative Cloud

       Core sync & Core sync Helper

       CC library & CCX processes

       Adobe Desktop Common

      Adobe Update daemon

      Adobe IPC Broker

      After this anything that says adobe on it do a force quit for it

• Go to UTILITIES > Adobe application manager – now right click on it right click 'Get Info'  – Read and Write to all the options.
• Go to > Go >Go to Folder > in the box type “ ~/Library “ -now right click on it and select 'Get Info'  – give 'Read and Write' permissions to all the options.
• Go to > Go >Go to Folder> in the box type “ /Library “ - now right click on it and select 'Get Info'  – give 'Read and Write' permissions to all the options.
• Finder > Applications > Adobe Creative Cloud  - now right click on it and select 'Get Info'  – give 'Read and Write' permissions to all the options..
• Launch the Creative Cloud app – sign in and retry installing CC 2017 apps.

Let us know if this helps.

[CoonNeck]

Great information, unfortunately, did not work on my Mac. Got any other suggestions?

My Mac info:

My Cloud info:

[Bani Verma]

Please click on "Learn more" and share whats mentioned there.

Kindly also check the DLM.log for download errors and if possible share the log contents with us: Troubleshoot Adobe Creative Cloud install issues with log files.

Also see, How to review Installation Log files?