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Windows 7, Firefox 49.0.2, no idea what current version of Flash (prob 22??) but I'm trying to update to 23.
Steps:
- I download flashplayer23_xa_install.exe from https://get.adobe.com/flashplayer -- I have unchecked the 'get the 2 other things' boxes because how about no.
- I open the folder where flashplayer23_xa_install.exe is, double-click it.
- I get a grey box:
and nothing happens.
- When I get bored of looking at the grey box that does nothing, I close it by clicking the X.
- flashplayer23_xa_install.exe disappears out of the folder it was in, and Internet Explorer opens and tries to load the get.adobe page linked above, but nothing loads. I close IE.
- Repeat the above. Utilize some choice words.
Pausing Kaspersky does not alter anything -- still a grey box, still does nothing, still tries to open IE.
I am crying that the flashplayer/distribution3 page is gone, because I have NEVER been able to successfully update Flash using the .exe from the get.adobe page.
How can this be fixed?
Hi,
I'd like to get the online/web installer log files to investigate. Please do the following:
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Hi,
I'd like to get the online/web installer log files to investigate. Please do the following:
Alternatively you can use the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier in the 'Still having problems' section. However, without the log files we can't troubleshoot why this is happening on your system.
Thank you.
--
Maria
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Thanks for getting back to me.
The Adobe_ADM.log is here
And there was no Adobe_GDE.log file in the folder, only the ADM log file.
I am thankful you linked the Installation problems page. I have downloaded a file from the section you mentioned, but now I don't want to run it, because if I'm having this problem, getting it solved may help others too.
Let me know if I need to give more data. Thanks for your help!
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Thank you for providing the log file. I do see an error I'm not familiar with and have forwarded it to the online/web installer team for further review.
The online/web installer downloads and installs Flash Player silently in the background. Based on the log file, the failure is with the online installer itself, before it even launches Flash Player. You should be fine in using the offline installer to install Flash Player.
Thanks again for providing the log file. If the online/web installer team needs more info they'll most likely post directly.
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Maria
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I did run the offline-installer file from the Installation Problems page you linked. It did give me a functioning box and did install Flash 23 correctly. Thank you for the link, I have bookmarked it so I can just use that in the future.
Thank you so much for your help!
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You're welcome. And thanks again for providing the install log file.
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Maria