Apps are expired

[Boshart]

Hello,

I have an membership and pay each month, no problems with the payments, however my apps are telling me that the trial has expired and i have to buy them.

but when i look at my account, its just fine and i see the apps that i have an membership.

I reinstalled the creative cloud but it didn`t worked .

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Boshart]

tried all but nothing worked..

forgot to mention ..i have a membership for at least 2 years now..

edit:

i installed it on a other pc and there are no problems at all.

[Guest]

I just started having this problem too, been paying for one year all fine until the last update rolled out and I started getting all these messages that I have 6 days left in trial. At first it wouldn't even let me open any of the programs and I had to uninstall everything and reinstall but now it still tells me I have 6 days left in trial and I can't risk not being able to use illustrator. I tried all the solution I found so far (tho they seen dated from 2015 about signin out, checking you account plans, using that special adobe program to check host)

[Boshart]

i can see the other pc in my account ..but my own pc is not on the list at all

Can you see you`re pc on you`re account ?

[Sheena Kaul]

Did you check the host files?

Are there any Adobe entries blocked?

[Boshart]

The host files are clean.

[Sheena Kaul]

Can you please check if you have followed all the steps in the help document: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...

[Boshart]

It seems that i can`t acces secure sites,

However i am not behind a proxy , my clock settings are good and my firewall is also good.

[Sheena Kaul · Accepted solution]

Well in that case, I would advise you to Contact Customer Care as the agent will remotely connect to you machine and fix the issue for you.

[Boshart]

Ok, i contacted the Contact Customer Care and the agent indeed fixed the problem ..

Tnks for all the help !

[Sheena Kaul]

You are welcome!