Adobe Flash Player Initialisation Error

[takeiteasy62]

Windows XP sp3 32bit

flashplayer24_ha_install.exe

Flash starts installation, then Application Initialization Error screen appears.

[Kelly McCathran]

Have you tried to install from: Adobe Flash Player Install for all versions

Are you an enterprise customer looking for a redistribution license?

https://www.adobe.com/dk/products/flashplayer/distribution.html​

The Beta is a 3rd option:

Download Adobe Flash Player 24 Beta for Desktops - Adobe Labs

[_maria_]

Hi takeiteasy62

I'll need to get the installer log files from you to troubleshoot the error.  Please upload the Adobe_ADM.log and Adobe_GDE.log files saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

[takeiteasy62]

Hi,

Here is the link to the uploaded files as requested:

https://files.acrobat.com/a/preview/ca68102d-7544-4cb1-ad14-caf91be4af15

Awaiting your reply to help me to get up and running again.

Thank you

Roger

[takeiteasy62]

Kelly,

Answer to Option 1 .... Yes

Answer to Option 2 .....No

Answer to Option 3 .....At this stage prefer to troubleshoot with help from Maria having uploaded log files. If this fails then will look at the Beta recently released January 18 2017.

Maria

I have replied by e-mail posting the link as requested and await your reply to help me to get up and running again.

Thank you

[_maria_]

Hi takeiteasy62

Thank you for posting the log files.  I do see an error I'm not familiar with and will need to forward the log file to the online installer team for further review.  In the mean time, please provide the following information:

• Do you use anti-virus software, if so, which one (including version)
• Do you use a web proxy tool, such as Wireshark, Charles Proxy, etc?

Thank you.

--

Maria

[takeiteasy62]

Anti-Virus = Avira version 1.1.67.18988.

No web proxy tool in use

[_maria_]

Thank you.  I've provided the additional information to the online installer team.

[_maria_]

The online installer team is still reviewing the information.  In the mean time, you can try the offline installers posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier  page, in the 'Still having problems' section.

[Sreeharsha CC]

Hi Maria,

We are not able to reproduce the issue on our systems.

I have reached out to the user asking permission for the connect session.

Thanks,

Shefali