.png file issue in Adobe Muse

[diana_eunmi_pyo]

Hello everyone,

I have a problem with placing .png file. When I try to import .png file, it looks okay in workspace. However, once I hit the preview button, it turns out with black background. Any idea, please share. Thanks.

<in workspace>

<in preview page>

[Günter Heißenbüttel]

Could you please select the PNG image, open the "States" panel and check, if there is assigned a black background to the image container in "normal" state?

If not: Please attach the PNG file here, so we can have a look.

[diana_eunmi_pyo]

I checked the states panel but it was not assigned a black background. I attached the png file. Please see if there is anything wrong. Thanks.

[Pavel_Homeriki]

There is no problem with your png file.

Clarify the situation will only help your project.muse

[Pavel_Homeriki]

This usually happens when you place a PNG using copy / paste. Never use this method for PNG in general. Never use this method for all image formats in Muse in particular. Use only File / Place (Ctrl (Cmd) + D).

[Günter Heißenbüttel]

Never came across this, Pavel. I never used this "method" of uncontrolled pasting images into a layout.

[diana_eunmi_pyo]

Thanks for the comments. But I didn't copy and paste. I placed it.

[gilkakumen]

Hello Diana, did you resolve this, because is hapening to me right now, I place the png and it shows in the workspace but at the moment of exporting to businescatayist it did´t show, im super worried because of the project i need to finish, help

[Günter Heißenbüttel]

Place this PNG onto a newly created .muse and let us have a look at this .muse file and the original PNG.

Please follow these instructions: https://forums.adobe.com/docs/DOC-8652

[Nicholas Roy · Accepted solution]

I had this same issue. After a lot of tinkering I fixed it by shrinking the source png. My original source was 8kx8k plus pixels and I shrunk it to 1920x3240. In Muse I was able to scale it up to where I needed it but when I previewed site the png retained its alpha layer. I think if its to big of an image muse was rasterizing it or something.