Software verification failure

[amBaker1989]

I recently enrolled in an online graphic design program with a university and was given an access code for installation for photoshop software, but ran into a problem when trying to set up and install. I got a notification that the product I was trying to install is not an Adobe Genuine Software and appears to be counterfeit... Trying to figure out who to go to for this. Academic advisor listed adobe support as available resource.

[John T Smith]

Are you using an Adobe download link, or one provided by your school?

[amBaker1989]

I am using a code provided by my school.

[amBaker1989]

But also the link provided, which is an Adobe download link.

[John T Smith · Accepted solution]

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

-and https://forums.adobe.com/thread/1572504

Once you redeem your code and have an Adobe account, you will be able to install

Download & Install instructions https://forums.adobe.com/thread/2003339

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq