Lightroom Sync Diagnostic Log
Generated: 2017-03-20T21:19:11-0700
App has been running for 189 seconds (3 minutes, 09 seconds).
This information will be used by Adobe engineers to help diagnose the problem you are reporting.
Table of Contents
Platform Description <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#-1000-WFPlatformInfo>
HTTP Client : ( unknown ) <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#400-WFHttpClient-%28%20unknown%20%29>
HTTP Client : LmModelsThread.lua <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#400-WFHttpClient-LmModelsThread.lua>
HTTP Client Imp: WFHttpClientImp.lua <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#401-WFHttpClientImp>
Messaging Processors <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#1500-WFLuaMessagingProcessor>
Activity Center UI <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#4000-AgActivityCenter>
Lightroom mobile Login <file:///var/folders/dv/hvyf0j_d1390y5x64fsrrm_w0000gn/T/lrsync_log.html#4025-LmLoginModel>
Platform Description
getAppDeviceClass: mac
getAppIdentifier: Lightroom
getAppName: Adobe Lightroom
getAppVersion: 6.0
getBranchName: master
getBuildTarget: Release
getDeviceManufacturer: Apple
getDeviceModel: Mac
getOS: MacOSX
getOSVersion: 10.12.
isAndroid: false
isCocoa: true
isConstrainedMemoryDevice: false
isDebug: false
isDesktop: true
isHighDPIDevice: true
isMac: true
isPhone: false
isProduction: false
isProfile: false
isRelease: true
isTablet: false
isTornado: false
isiOS: false
isiPad: false
isiPhone: false
<>HTTP Client : ( unknown )
connections:
1: uploadsRequested
2: uploadsDispatched
3: downloadsRequested
4: downloadsDispatched
timings:
1: GET
2: PUT
totalHttpTime: 0
<>HTTP Client : LmModelsThread.lua
connections:
1: uploadsRequested
0.00
<>1.00
2: uploadsDispatched
0.00
<>1.00
3: downloadsRequested
0.00
<>2.00
4: downloadsDispatched
0.00
<>2.00
timings:
1: GET
0.00
<>0.126
2: PUT
0.00
<>0.284
totalHttpTime: 0.79925308399834
<>HTTP Client Imp: WFHttpClientImp.lua
counts:
1: GET
0.00
<>2.00
2: PUT
0.00
<>1.00
timings:
1: GET
0.00
<>0.0998
2: PUT
0.00
<>0.263
<>Messaging Processors
LmModelsThread.lua: GC size = 2418K (after GC = 2201K), peak size = 2418K
WFHttpClientImp.lua: GC size = 1368K (after GC = 1319K), peak size = 1368K
WFDiagnosticLogImp.lua: GC size = 1289K (after GC = 1272K), peak size = 1289K
AgKSSystemNotificationsImp.lua: GC size = 1219K (after GC = 1196K), peak size = 1219K
KSKeychainServiceImp.lua: GC size = 1194K (after GC = 1193K), peak size = 1194K
<>Activity Center UI
loginDialog:
navigateSteps: (empty table)
ozTokens:
deviceTokenForCatalogCalls: (empty table)
storeTokenCalls: (empty table)
serverStatus: (empty table)
userInfo:
daysRemainingInTrial: false
hasValidConnectionToOz: false
hideSyncPrompt: false
isLoggedIn: false
isSyncingUserInfo: false
shouldSyncUserInfo: true
syncCollectionsByDefault: false
<>Lightroom mobile Login
loginEvents:
1:
timeAtStart: 2017-03-20T21:16:07.190
event: signInWithAccessAndRefreshTokenP
login:
status: error
timeResolved: 2017-03-20T21:16:07.587
< while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}
ozLogin:
status: error
timeResolved: 2017-03-20T21:16:07.587
< while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}
2:
timeAtStart: 2017-03-20T21:16:07.724
event: signInWithAccessAndRefreshTokenP
login:
status: error
timeResolved: 2017-03-20T21:16:07.918
< while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}
ozLogin:
status: error
timeResolved: 2017-03-20T21:16:07.918
< while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}} >: while (1) {} {"code":4999,"description":"Upgrade required","links":{"/rels/client_app":{"href":"http://www.adobe.com"}}}
modelData:
clientId: Lightroom2
deviceId: b48514c603008acf1a2f6f73e1aa248a08dd4382ff1926d17ddb5b6118ead416
languageCode: en
locale: en_US
machineName: Daniel’s MacBook Pro
regionCode: US
scope: openid,AdobeID
<>
[Duplicated post ... locked by Mod.]
CANT SYNC WITH LR MOBILE AND I AM SIGNED IN..HERE IS MY DIAGNOSTIC LOG....HELP!!!
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