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Hi
We have an internal flash player update server. It has been running perfectly for months, but now after I have updated the source files to include version 25, the clients do not get updated.
I have downloaded the latest fp_background_update.cab, so all the files should be correct.
This is the FlashInstall.log without any warnings or errors. If I only had some errors, then I would have something to work on.
2017-4-7+11-13-46.452 [info] 1628 Mydomain.org
2017-4-7+11-13-46.606 [info] 1629 Mydomain.org
2017-4-7+11-13-46.607 [info] 1614
2017-4-7+11-13-46.607 [info] 1615
2017-4-7+11-13-46.608 [info] 1618
2017-4-7+11-13-46.609 [info] 1619 1063
2017-4-7+11-13-46.622 [info] 1628 Mydomain.org
2017-4-7+11-13-46.624 [info] 1629 Mydomain.org
2017-4-7+11-13-46.624 [info] 1614
2017-4-7+11-13-46.624 [info] 1615
2017-4-7+11-13-46.625 [info] 1618
2017-4-7+11-13-46.626 [info] 1604
2017-4-7+11-13-46.626 [info] 1608
2017-4-7+11-13-46.627 [info] 1612
2017-4-7+11-13-46.628 [info] 1620
Regards
Thomas
Please check the registry for the entry HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU > LastUpdateCheck. If LastUpdateCheck is there, delete it and run the Service again.
Note, version 25.0.0.148 was released today and new background update resources are available for download.
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Hi Thomas,
25.0.0.127 has been out for 3 weeks and yours is the first post reporting internal background update issues, which normally indicates an issue with your configuration. The log file excerpt you posted doesn't show any warnings or errors. Please provide the following:
--
Maria
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Hi
I have sent you the files on private message.
OS version: Windows 7 x64 and Windows 10 x64
Flash Player version: 24_0_0_186
I have investigated more and on the windows 7 computers there are warnings. Since most of our computers are windows 7 I have sent you the log from one of those.
2017-4-10+5-25-0.249 [warning] 1470 12030
2017-4-10+5-25-0.250 [warning] 1474 183
2017-4-10+5-25-0.251 [warning] 147
/Thomas
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Hi thomase92145722 ,
Thank you for posting the log file and the screenshot.
1470 is the Background update error for WinHttpSendRequest call to currentmajor.xml failed. This has an associated Windows Error Code 12030, ERROR_INTERNET_CONNECTION_ABORTED
1474 is the Background update error for WinHttpReceiveResponse call to currentmajor.xml failed
1475 is the Background Update Service error for Could not retrieve currentmajor.xml
I need some more information from you.
--
Maria
<edited>
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Hi
1. I was able with http, not https. The certificate was missing in the bindings for https. That is now fixed, and the warnings are gone, but still it does not update. I have sent you the latest flashinstall.log
2/3. Screenshots are in your your mail
Regards
Thomas
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Please check the registry for the entry HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU > LastUpdateCheck. If LastUpdateCheck is there, delete it and run the Service again.
Note, version 25.0.0.148 was released today and new background update resources are available for download.
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Thanks. That did it. It's updating
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You're welcome. Glad it's working for you now.