Doesn't import MP4 sound after latest upgrade

[sébastienc10710038]

Hi,

I just made the latest upgrade, and PPro doen't import the sound of my MP4 vidéos anymore (4K videos from a GH4 Lumix with a wireless microphone on it).

It doesn't even recognize the ones already imported anymore.

When I re-link the media, it only imports the video and suppresses any audio reference of it.

I made the same upgrade with After Effects and there all is fine, sound is correctly imported, on the same video.

It looks like they forgot to include a sound codec in their latest upgrade.

Any idea ?

Thanks in advance.

[Jim_Simon]

Search the forums for GH4.

[Vidya Sagar]

Hi sébastienc,

It might be an issue with the Media Cache. Clear the Media Cache & try the import again.

FAQ: MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3) and CC 2017

Please let us know the status of the issue.

Thanks,

Vidya