Can't share online using XD

[boblu262]

I get this message:
"While sharing online, an error occurred with your login information (error 1021)."

I've been using the product for a couple of months and love it. But this issue is a problem.

[Preran]

Just to be sure, did you try the solution in this article? Error trying to use Share Online feature

Let us know if any of them helped resolve your issue.

Thanks,

Preran

[boblu262]

Yes, I tries the steps on that page. Three times. Same issue.

[elainecc]

Can you log into adobe.com successfully? Sometimes we get an error because your account has something you have to resolve (for instance, accepting a new terms of service).

-Elaine

[boblu262]

I have no problem logging into Adobe.com or my Creative Cloud account. Doesn't appear that I need to accept new ToS.

[Preran]

If you are OK with us contacting you for further investigation, send me your Adobe ID, location, and phone number over a private message. Click my profile picture and use the Message button. Also, share a link to this forum post so that i get the context of your message.

Thanks,

Preran

[boblu262]

Thanks Preran,

I sent you this info,

-Bob

[Zijn_ontwerp]

Hi guys,

I may have the same problem as boblu262.

No problems loggin into Adobe.com or the Creative Cloud desktop app, but sharing files doesn't work.

I also tried uninstalling and re-installing Adobe XD, but to no avail.

Hopefully someone can help...

Thanks,

Ronald

[Preran]

Can you share the info I requested for? We will get in touch with you for investigation.

[Zijn_ontwerp]

Oh, I'm sorry Preran, but my problem was already solved. I posted the question in another threat and Elaine helped me solve the problem. But thank you for your help also.

[Preran]

Thank you. Can you post a link to the forum post here that managed to answer your question? This will help other users with a similar issue.

[Zijn_ontwerp · Accepted solution]

Sure thing:

Can't upload my prototypes: error 1021