I have a paid subscription, but am asked to sign up and pay when I try to convert pdf to word. Why?

[harmenv92214532]

I have tried to convert PDF to Excel and I get a popup which asked me to buy a subscription. I have checked and I have been paid up to July 22, 2017. Why does it now allow me to convert when I have paid for this service?

[Adorobat]

Hi harmenv92214532,

As per the issue description mentioned above, you are getting message to subscribe to Adobe Export PDF service when trying to export pdf, is that correct?

Try to export pdf using web browser at this link: https://cloud.acrobat.com/exportpdf​  , does that work?

Also, try to logout from the service, login again and try again.

You may also refer to the following help doc: I’ve purchased a subscription to ExportPDF, but whenever I click the ‘Export PDF to Word’ button, I...

Keep us posted with the results.

Shivam