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Error Code: 34 Mac OSX 10.8.4 for Photoshop CC, Bridge CC, After Effects CC, and Flash CC

Spring_Mobile
New Here ,
Jun 18, 2013 Jun 18, 2013

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Hello,

So I am installing all the CC versions of the software and all but Photoshop, Bridge, After Effects, and Flash installed without a hitch. On those 4 programs I get the same error code: 34. I am able to install the CS6 variants of them without any problem and run it. Here is the error code:

Exit Code: 34

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s)

FATAL: Payload 'Camera Profiles Installer_8.1_AdobeCameraRawProfile8.0All 7.0.0.108 {D5BBDFC0-C716-46B1-8908-85B0EA49FFA1}' information not found in Media_db.

-------------------------------------------------------------------------------------

I have been unable to fix this on my own and with what I've found online. I'll list what I have done so far to try to fix this issue. I have tried to use the Adobe Creative Cloud Cleaner Tool but the issue is since PS, BR, AE, and FL won't install I can't clean them to try a fresh install. I tried installing the CS6 versions to see if it would dowload the 'Camera Profiles Installer_8.1".

Any help on fixing this ASAP would be much appreciated!

Thanks,

NB

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correct answers 1 Correct answer

Media_Beyond_Design
New Here , Aug 07, 2013 Aug 07, 2013

This solved my issue with this:

http://forums.adobe.com/message/4834213#4834213

This is the pertinent part:

14.jackFW06,

Nov 8, 2012 7:27 PM   in reply to Victor Magalhãe

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Hi victor

the following fix worked for me

Go to C:\Program Files (x86)\Common Files\Adobe   if you use 32bit system I think it would be C:\Program Files\Common Files\Adobe

Change 3 folder name.

Adobe PCD -> Adobe PCDold

backup -> backupold

caps -> capsold

Then run the setup file again.

I am on a Mac.

After I "old"ed the three folders m

...

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Jeff A Wright Adobe Employee
Adobe Employee ,
Jun 18, 2013 Jun 18, 2013

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Spring there isn't much information in the installation log summary you have posted.  I would recommend that you review the log in it's entirety to search for more details regarding the errors which are thwarting your installation attempt.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review and interpret your installation log file.

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seemac27
Community Beginner ,
Jun 19, 2013 Jun 19, 2013

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In Response To Jeff A Wright

Hey Guys I am experiencing the exact same iusse I spoke with adobe and they weren't able to solve the issue here's  log.

I'm pasting the fatal errors from photoshop hope this helpful

06/18/13 12:02:45:614 | [FATAL] |  | OOBE | DE |  |  |  | 19669 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 12:02:46:615 | [INFO] |  | OOBE | DE |  |  |  | 19669 |  - 1 fatal error(s), 0 error(s)

06/18/13 12:02:46:615 | [INFO] |  | OOBE | DE |  |  |  | 19669 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 12:13:17:103 | [FATAL] |  | OOBE | DE |  |  |  | 26756 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 12:13:18:104 | [INFO] |  | OOBE | DE |  |  |  | 26756 |  - 1 fatal error(s), 0 error(s)

06/18/13 12:13:18:104 | [INFO] |  | OOBE | DE |  |  |  | 26756 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 12:20:13:772 | [FATAL] |  | OOBE | DE |  |  |  | 31392 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 12:20:14:774 | [INFO] |  | OOBE | DE |  |  |  | 31392 |  - 1 fatal error(s), 0 error(s)

06/18/13 12:20:14:774 | [INFO] |  | OOBE | DE |  |  |  | 31392 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:07:14:983 | [FATAL] |  | OOBE | DE |  |  |  | 16841 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:07:15:984 | [INFO] |  | OOBE | DE |  |  |  | 16841 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:07:15:984 | [INFO] |  | OOBE | DE |  |  |  | 16841 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:19:33:315 | [FATAL] |  | OOBE | DE |  |  |  | 24315 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:19:34:316 | [INFO] |  | OOBE | DE |  |  |  | 24315 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:19:34:316 | [INFO] |  | OOBE | DE |  |  |  | 24315 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:21:06:794 | [FATAL] |  | OOBE | DE |  |  |  | 25240 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:21:07:796 | [INFO] |  | OOBE | DE |  |  |  | 25240 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:21:07:796 | [INFO] |  | OOBE | DE |  |  |  | 25240 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:21:30:440 | [FATAL] |  | OOBE | DE |  |  |  | 25537 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:21:31:441 | [INFO] |  | OOBE | DE |  |  |  | 25537 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:21:31:441 | [INFO] |  | OOBE | DE |  |  |  | 25537 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:47:18:185 | [FATAL] |  | OOBE | DE |  |  |  | 9822 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:47:19:186 | [INFO] |  | OOBE | DE |  |  |  | 9822 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:47:19:186 | [INFO] |  | OOBE | DE |  |  |  | 9822 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:47:58:563 | [FATAL] |  | OOBE | DE |  |  |  | 10207 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:47:59:565 | [INFO] |  | OOBE | DE |  |  |  | 10207 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:47:59:565 | [INFO] |  | OOBE | DE |  |  |  | 10207 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:48:24:091 | [FATAL] |  | OOBE | DE |  |  |  | 10483 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:48:25:092 | [INFO] |  | OOBE | DE |  |  |  | 10483 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:48:25:092 | [INFO] |  | OOBE | DE |  |  |  | 10483 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:54:20:032 | [FATAL] |  | OOBE | DE |  |  |  | 14779 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 13:54:21:034 | [INFO] |  | OOBE | DE |  |  |  | 14779 |  - 1 fatal error(s), 0 error(s)

06/18/13 13:54:21:034 | [INFO] |  | OOBE | DE |  |  |  | 14779 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 14:15:39:774 | [FATAL] |  | OOBE | DE |  |  |  | 28845 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 14:15:40:775 | [INFO] |  | OOBE | DE |  |  |  | 28845 |  - 1 fatal error(s), 0 error(s)

06/18/13 14:15:40:775 | [INFO] |  | OOBE | DE |  |  |  | 28845 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 14:27:33:665 | [FATAL] |  | OOBE | DE |  |  |  | 37134 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 14:27:34:666 | [INFO] |  | OOBE | DE |  |  |  | 37134 |  - 1 fatal error(s), 0 error(s)

06/18/13 14:27:34:666 | [INFO] |  | OOBE | DE |  |  |  | 37134 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 14:49:31:860 | [FATAL] |  | OOBE | DE |  |  |  | 48667 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 14:49:32:862 | [INFO] |  | OOBE | DE |  |  |  | 48667 |  - 1 fatal error(s), 0 error(s)

06/18/13 14:49:32:862 | [INFO] |  | OOBE | DE |  |  |  | 48667 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 16:05:56:669 | [INFO] |  | OOBE | DE |  |  |  | 16619 |  - 0 fatal error(s), 2 error(s)

06/18/13 16:09:05:111 | [INFO] |  | OOBE | DE |  |  |  | 19310 |  - 0 fatal error(s), 2 error(s)

06/18/13 16:29:47:953 | [FATAL] |  | OOBE | DE |  |  |  | 11765 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

06/18/13 16:29:48:954 | [INFO] |  | OOBE | DE |  |  |  | 11765 |  - 1 fatal error(s), 0 error(s)

06/18/13 16:29:48:955 | [INFO] |  | OOBE | DE |  |  |  | 11765 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.

Error Code: 34 Mac OSX 10.8.4 for Photoshop CC, Bridge CC, After Effects CC, and Flash CC

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Media_Beyond_Design
New Here ,
Aug 07, 2013 Aug 07, 2013

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This solved my issue with this:

http://forums.adobe.com/message/4834213#4834213

This is the pertinent part:

14.jackFW06,

Nov 8, 2012 7:27 PM   in reply to Victor Magalhãe

Report

Hi victor

the following fix worked for me

Go to C:\Program Files (x86)\Common Files\Adobe   if you use 32bit system I think it would be C:\Program Files\Common Files\Adobe

Change 3 folder name.

Adobe PCD -> Adobe PCDold

backup -> backupold

caps -> capsold

Then run the setup file again.

I am on a Mac.

After I "old"ed the three folders mentioned I was able to install and everything!

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