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I use RoboHelp HTML 9 and have been having issues with generated WebHelp in IE 11. The TOC was totally blank and the Search tab looked fine but did not function. Everything worked fine in Firefox. After much experimenting and online research in these forums and elsewhere, I have been able to get the TOC to display properly in IE 11 (and Firefox) but the fix has caused the Search tab to stop functioning as per this other forum post RH9 Webhelp Search function is not working properly.
I need to have BOTH TOC and Search displayed and functioning properly but in order to get the TOC displayed properly I had to change the Preferred Format setting to "Pure HTML" and, according to the post mentioned above, that is what messes up the Search function. Is there a solution that will allow both TOC and Search to function properly?
Here is a summary of the steps I have taken to get to this point:
Both of my projects are run locally - one is release documentation that is distributed on a CD and the other is CSH which is loaded on the local server with the software for which it was created.
Dorothy
Note to Administrators: Sorry, but I originally posted this as a reply to a previous post - Contents, Index, & Search do not display in generated help... - so perhaps it should be removed from that thread to avoid confusion.
There is an official IE10 fix for RoboHelp 9. But that may not solve your problem. If you PM me, I can send you a preliminary try to fix IE11 on RH9 to see whether it works in your situation.
The only real solution is probably to update to RH11.
Kind regards,
Willam
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Have a look at Willam’s site - http://www.wvanweelden.eu/articles/robohelp-patches-and-updates
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There is an official IE10 fix for RoboHelp 9. But that may not solve your problem. If you PM me, I can send you a preliminary try to fix IE11 on RH9 to see whether it works in your situation.
The only real solution is probably to update to RH11.
Kind regards,
Willam
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The "preliminary" fix provided has worked perfectly! All versions of my WebHelp project now display TOC properly and I was able to change the Preferred Format setting back to DHTML so the Search tab both displays and functions as it should. I am very grateful to William for providing this fix which works in both IE 11 and Firefox. Someday I will pursue the fixes to make it work in Chrome as well.
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Glad to hear it works.
I've published the IE11 fix on: http://www.wvanweelden.eu/blog/2014/06/14/ie11-patch-robohelp-9
Kind regards,
Willam
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Thank you for responding to my post, Jeff. Actually, William's site is where I got the RH10 fix for IE11 that I tried before posting. In the meantime, William has kindly offered to send me a preliminary fix specific to RH9 for IE11. Once I have received and applied it, I will post the results.