8 Replies Latest reply on Apr 15, 2015 9:31 AM by johno33728724

    Is there a problem with this latest update?

    johno33728724

      I have tried several times to instal latest player and for some reason it will not get past step 2 of 3. I can download and hit save, run and then nothing. Is there a problem with this latest update? I use Vista and run Firefox

        • 1. Re: Is there a problem with this latest update?
          m_vargas Adobe Employee

          Hi johno33728724,

           

          What is the name of the file that is being downloaded?

           

          --

          Maria

          • 2. Re: Is there a problem with this latest update?
            misty9555

            Having the same problem with win 7 64bit. IE 11. One page says I am current at 16 next page says I need to download 17. When the box comes up from IE to run or save file it is only there for an instant and disappears download does not go past # 2.

            • 3. Re: Is there a problem with this latest update?
              johno33728724 Level 1

              it is the latest flash update 1.7 something

               

                    From: m_vargas <forums_noreply@adobe.com>

              To: John Ockajik <psg1man@yahoo.com>

              Sent: Monday, April 13, 2015 12:14 PM

              Subject:  Is there a problem with this latest update?

                  

               

               

              Is there a problem with this latest update?

              created by m_vargas in Installing Flash Player - View the full discussionHi johno33728724, What is the name of the file that is being downloaded? --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7434029#7434029 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7434029#7434029 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

               

              • 4. Re: Is there a problem with this latest update?
                m_vargas Adobe Employee

                Hi,

                 

                We have several different installer files.  Having the file name narrows down which one is being problematic.

                 

                There was a Flash Player release earlier this morning and several files have been updated.  Please try downloading again.  If you experience the same problem, please clear the browser cache, as the old one may still be downloading.  If the issue persists after clearing the browser cache, please post the name of the file that is being downloaded.

                 

                Thank you.

                 

                --

                Maria

                • 5. Re: Is there a problem with this latest update?
                  johno33728724 Level 1

                  I tried to install the one you just suggested on 4/14 and it got as far as opening the installer box then went to white screen for 15min till i had to restart computer. And this morning windows updated and again flash wanted an update so after cleaning flash memory and running a cleaner i tried again. and this time got to step 2of 3 again. I am still running 16.0.0.30.5 It will not update any further

                   

                        From: m_vargas <forums_noreply@adobe.com>

                  To: John Ockajik <psg1man@yahoo.com>

                  Sent: Tuesday, April 14, 2015 10:50 AM

                  Subject:  Is there a problem with this latest update?

                      

                   

                   

                  Is there a problem with this latest update?

                  created by m_vargas in Installing Flash Player - View the full discussionHi, We have several different installer files.  Having the file name narrows down which one is being problematic. There was a Flash Player release earlier this morning and several files have been updated.  Please try downloading again.  If you experience the same problem, please clear the browser cache, as the old one may still be downloading.  If the issue persists after clearing the browser cache, please post the name of the file that is being downloaded. Thank you. --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7437403#7437403 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7437403#7437403 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                   

                  Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                   

                  • 6. Re: Is there a problem with this latest update?
                    m_vargas Adobe Employee

                    Hi johno33728724,

                     

                    What is the name of the installer file that you are using?  We do have several installer files so this will help.  Also a screenshot of the behaviour/error is very helpful.  Please see The specified item was not found. for details on taking/posting screenshots.

                     

                    --

                    Maria

                    • 7. Re: Is there a problem with this latest update?
                      johno33728724 Level 1

                      the installer i am using is whatever was included in the download of the flash update. and a screenshot is just the page showing where u see steps after u hit download file button in upper right it says 2 of 3 thats only thing that changes.

                       

                            From: m_vargas <forums_noreply@adobe.com>

                      To: John Ockajik <psg1man@yahoo.com>

                      Sent: Wednesday, April 15, 2015 10:58 AM

                      Subject:  Is there a problem with this latest update?

                          

                       

                       

                      Is there a problem with this latest update?

                      created by m_vargas in Installing Flash Player - View the full discussionHi johno33728724, What is the name of the installer file that you are using?  We do have several installer files so this will help.  Also a screenshot of the behaviour/error is very helpful.  Please see How to post a screenshot in the forum for details on taking/posting screenshots. --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7441050#7441050 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7441050#7441050 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                       

                      Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                       

                      • 8. Re: Is there a problem with this latest update?
                        johno33728724 Level 1

                        also flash and shockwave player crash constantly on several facebook games mainly on War Commander by Kixeye

                         

                              From: m_vargas <forums_noreply@adobe.com>

                        To: John Ockajik <psg1man@yahoo.com>

                        Sent: Wednesday, April 15, 2015 10:58 AM

                        Subject:  Is there a problem with this latest update?

                            

                         

                         

                        Is there a problem with this latest update?

                        created by m_vargas in Installing Flash Player - View the full discussionHi johno33728724, What is the name of the installer file that you are using?  We do have several installer files so this will help.  Also a screenshot of the behaviour/error is very helpful.  Please see How to post a screenshot in the forum for details on taking/posting screenshots. --Maria If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7441050#7441050 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7441050#7441050 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                         

                        Start a new discussion in Installing Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.