CC Desktop Installer failing

[AmandaBR]

Could not open CC Desktop, so I uninstalled per Adobe instructions. Installation now seems to be failing? I downloaded the Creative Cloud installer. Open, type my password, then nothing. Help?? Macbook Pro, running OSX version 10.9.5

[KanikaS]

Hi Amanda,

Kindly help us understand more .

What message do you get when the installation fails ?

Meanwhile you may try using the Adobe Cleaner :-

Kindly Remove Creative Cloud app and Adobe Application manager using -

• https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

[AmandaBR]

Hi Kanikas,

I don't actually get an error message - nothing happens. I click open, enter my password, and then nothing.

These problems started after I had to restore my hard drive from a backup a few days ago. Since then, I have been getting an error message about the generator in Photoshop, which recommended that I uninstall and reinstall that application. When I tried to do that, I found that the CC Desktop app wouldn't open. I found Adobe's advice about how to troubleshoot that issue, and went through the steps until I uninstalled it. Now I am trying to reinstall, but having no success.

I will run the cleaner soon.

Thanks!

[Pattie-F]

Restoring Adobe applications from backup or time machine is not recommended.

All programs should be installed from installation file to work properly.

Please remove the Creative Cloud Desktop app, run the cleaner, and then reinstall it:

Uninstall the Creative Cloud desktop app

How to run the CC cleaner tool

FAQ: How do I download and install the Adobe Creative Cloud Desktop App?

FAQ: How do I download and install Creative Cloud Apps?

[AmandaBR]

Hi Pattie,

I just uninstalled all my CC apps and ran the cleaner, but I am still experiencing the same problem. When I click on the Desktop App Installer, it asks me to enter my password, and then nothing happens. I am still not seeing the desktop app.

[Pattie-F · Accepted solution]

OK, then I recommend you contact support for further assistance: FAQ: How can I contact Adobe for support?

[Pattie-F]

I am moving this discussion to the Creative Cloud Download & Install forum.

[Del_Z]

Hi AmandaBR,

Your last four replies appear to be blank. If you are trying to provide an update on your issue with the CC Desktop installer, please try again. Otherwise, you may want to check if the e-mail address associated with your Adobe ID is set to auto-respond.

Best,

Del

[ryanm87928038]

I'm having the same issue. Did you ever receive a fix for this