when trying to download my code and serial no. there was an option to use either a 24 bit or a 64 bit format. Apparently I pick the wrong one, but I can't get back to change it. How do I clear this so I can continue download process

[r_joannb50775752]

When trying to download my code and serial no.., there was an option to use either a 24 bit or a 64 bit format. APPARENTLY i PICKED THE WRONG ONE,, but I cannot get back to that page to change that option. This is a question........

[John T Smith · Accepted solution]

Do you mean 32bit or 64bit?

What program and version number?

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a link to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

-and also read https://forums.adobe.com/thread/1146459