I can't find my serial number

[amandap39124703]

I know my ID and can sign in, but I can't access my photoshop and lightroom. The pop-up keeps saying that my free trial has ended, but I'm paying monthly for the service. I've gone through all of my emails. I have an order number, but no serial number.

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html