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latest flash player won't install

New Here ,
Jun 24, 2016 Jun 24, 2016

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I am using a iMac running OS 10.11.5.  Firefox won't run Youtube without installing v22.  I have downloaded it and clicked to install.  When it gets to 53% it fails.

What might be wrong.

Cherie St. Pierre

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Adobe Employee ,
Jun 24, 2016 Jun 24, 2016

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Unless you're forcing YouTube to use Flash Player (via some add-on) it defaults to using the HTML5 player.

I'll need to get some log files from you to troubleshoot further.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh?  and provide all 4 files listed.  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document  and post the link to the uploaded files in your reply.

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New Here ,
Jun 28, 2016 Jun 28, 2016

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I have a similar problem but in my case the installer bounces when I double click it but it doesn't do anything.  I've looked in the var/log/installer file and it doesn't generate anything. 

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New Here ,
Jun 28, 2016 Jun 28, 2016

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Here's the flashpalyer installer log file  Shared Files - Acrobat.com

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New Here ,
Jun 28, 2016 Jun 28, 2016

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Thank you for your quick response. I don’t have the skills to perform all the tasks you required. I am waiting for my friend to return from her vacation. She will help me with your directions.

So we will get back to you next week.

Sincerely,

Cherie

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