3 Replies Latest reply on Jun 11, 2017 12:52 PM by fotoroeder

    Program says site edited outside of MUSE and won't upload to website.

    rg1947rg

      We added two new videos to a page but when we tried to upload we received a message that MUSE had been modified outside of it's program and couldn't upload the file.  I wouldn't know how to modify the program outside of MUSE, so I don't understand why the message appears and why I can't upload the changes to my Website.

      We were able to add the two new video files originally to the program and upload them...but we were unhappy of the size of the screen selected for viewing..  When we went to increase the size of the screens we were unable to upload the program to the website. Ron [tel. Number deleted by host. Do not post private information in a public forum]

        • 1. Re: Program says site edited outside of MUSE and won't upload to website.
          fotoroeder Adobe Community Professional

          Is there anybody else who has access to the ftp-folder of your website?

           

          If you are sure, that nothing has changed from the website already live on the www, and you are sure, your client didn`t change anything via inbrowserediting or manually added some code to the root directory (this should be, where your index.html is located), you can upload your actual muse to this as you did before.

           

          For safety reasons, before replacing the existing website, you should create a new folder on your ftp and drag everything into this folder from the existing website!

           

          If you provide a link – we have some coders here in this forum who could detect your source code and may tell you what might have happened.

           

          Best Regards,

          Uwe

          • 2. Re: Program says site edited outside of MUSE and won't upload to website.
            rg1947rg Level 1

            Thank you for contacting us.  We will reply shortly.  In the meantime if you need to reach us right away....please call REMOVED

             

            [personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

            [This is an open forum, not Adobe support, please do not post personal information]

            • 3. Re: Program says site edited outside of MUSE and won't upload to website.
              fotoroeder Adobe Community Professional

              Really, you should believe the moderator. This is no official support channel from ADOBE.

              This is what one member of the forum suggests.

              What´s the answer to my question from above? Who else, except you, has access to the ftp-Server.

              You should contact this person/company/organisation.

              If you are sure, that nobody except you has access, do as suggested above.

              Save the old site to a subfolder that you have to create manually with cyberduck/filezilla or similar ftp-programme.

              Then, and only then you could delete this "old" site before you upload the new .muse to the original root directory.

               

              Best Regards,

              Uwe