3 Replies Latest reply on Oct 17, 2017 4:04 PM by Peru Bob

    How to clear Scratch Disks

    PhotoshopGenius Level 1

      I'm trying to open a 500MB file and received the following Photoshop message: "Could not complete your request because the scratch disks are full."  I went to Edit/Preferences/Performance and only one drive is listed, i.e. my C:.  The active box is checked and it shows 856MB under Free Space.  I read somewhere to uncheck that box to purge/clear the scratch disk, but it wouldn't let me de-select the check box. 

       

      I wasn't able to find technical support on Adobe's site; hopefully someone can help with this.  Thanks!

       

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