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I am sorry that you did not read the Subscription Terms https://www.adobe.com/misc/subscription_terms.html where it discusses the auto-renewal and the early termination fee
If you keep pressing them and say you've seen forums that show they've waived the cancellation fees they will do it. Just post a link to the forum on your chat. [Locked] Cancellation Fee and Auto-Renewals!! Interesting this forum is LOCKED.
Definitely some deception going on. The first chat was unsuccessful and they offered me first one month free, then 2 months free - after the computer system had offered me three months free before I initiated the chat. I was able to get them to waive the fee for cancelling illustrator but remained in the photography program which i've been paying for for 2 years and paid them $60 for three months of illustrator but hardly used it. They wanted $90 to cancel. I honestly never noticed that it was a one year contract. I just quickly added it to my plan because I needed it for a project. I assumed it was month to month. Especially if you're already a paying loyal customer...
Same situation here... In the middle of the last year I've requested them to cancel my yearly plan and they've said if I cancel it at that moment I had to pay half of the yearly payment price as cancellation fee / penalty. So I've decided to continue until the end of 2017 but I've missed the renewal date and unfortunately there wasn't a "don't renew" option on plan / account management screen to prevent the unwanted renewal.
They just say they're sending an email which states yearly plan will be renewed in a month. So, in that short period, if you've missed the renewal date because you didn't see that email somehow (as me) they force you to pay the unfair and unreasonable cancellation fee / penalty. I don't want to / can't say this membership model is a fraud but it's obviously unfair and also sickening. So I had a chat with customer service short time ago and tell them again to cancel my plan. This time I'll pay the cancellation fee.