We apologize for the inconvenience caused, as per the description above, you are getting an error message that Adobe Reader is not able to access the Paper capture recognition service, Is that correct?
Please try resetting the preferences of Adobe Reader, to reset the preferences refer to How to reset Acrobat Preference settings to default.
Reboot the machine and see if this brings any difference.
If the issue persists, please use the Acrobat cleaner tool to remove Adobe Reader completely Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the machine and install the Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution
Please share the following details:
- Dot version of Adobe Reader DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
- The version of Windows operating system installed.
Let us know how it goes and share your findings.
Thank you for the additional information. As per the screenshot, you are trying to install Acrobat Pro DC.
Please create a test user profile with full admin rights and try to install Acrobat Pro DC Download Pro or Standard versions of Acrobat DC, 2017, XI, or X
If the issue still persists, please contact the support team so that they can take remote access to the machine and can fix the issue for you. Contact support https://helpx.adobe.com/in/contact.html
I am not able to find my product in above given link. Please provide me complete link for for adobe pro DC help.