5 Replies Latest reply on Feb 12, 2018 5:25 AM by Sheena Kaul

    I already licensed an my images and I have  now been charged for the full res versions

    jamesellis Level 1

      Please help me!

      I purchased premium images on behalf of my client . They asked me to give them the artwork for internal use to show what they had purchased . Whilst trying to dowload the items it seems Adobe Stock believed I wanted to purchase the items again and has chargedn me for the full res versions as well as the items I already purchased.

       

      I need this money reimbursed to my account and the help and support offers no way of doing this or explaining the issue to anyone. Please contact me as I need thois sorted

       

      Thanks

       

      James