I have been viewing a number of saved pdfs (journal articles) in an attempt to reorganise my files. I now have a problem that if I open a file I then am unable to close it. I close it on Acrobat and indeed close the whole programme down but the file remains on there and I cannot rename it or move it to a more suitable folder in file explorer (Windows 10). It is completely blocked by the system which tells me that it is still open.
I have tried reloading Acrobat but my version is up-to-date and I cannot download a more up-to-date version.
This is making life very difficult. Can anyone help?
We apologize for the inconvenience caused, as per the description above, you are not able to close the PDF files once opened in Acrobat, Is that correct?
As you mentioned, you already tried reinstalling Acrobat, but the issue persists, please try resetting the preferences once, to reset preferences refer to How to reset Acrobat Preference settings to default.
Reboot the machine and see if this makes any difference.
Try removing Acrobat once using the Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X
If the issue still persists, please create a Test user account with full admin rights and try closing the PDFs.
Let us know how it goes and share your findings.
Thank you. I shall be busy
Sent from my iPhone