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As the application freezes when you try to open the PDF, try the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software
Also, make sure that the application is updated to the latest patch released.
Refer this link Release Notes | Adobe Acrobat, Reader for information on latest updates.
Also, try once recreating the preferences of the application.
You may take help of the steps mentioned here How to reset Acrobat Preference settings to default. to reset the preferences.
If the above does not help, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your system.
Reboot the machine and try to install the application from here: Adobe - Adobe Acrobat Reader DC Distribution
Check if that helps.
If you still experience the issue, please let us know the exact version of the application you are using.
Use the steps in this help link Identify the product and its version for Acrobat and Reader DC to check the version.
Also, share the OS version installed on your laptop.
Let us know if you need any help.
As I stated above, I did already uninstall & reinstall the Acrobat reader (using your cleaner tool). I tried the other items suggested on that troubleshooting page you listed as well, including selective startup & it still didn't make it any different. The only thing I haven't done from the list is "reinstall on a different hard drive" because I've only got the one hard drive on this machine, and as I said, the scans & everything are not finding any errors anywhere so I can't justify the expense of replacing it.
I've gotten so fed up with it freezing even just when it tries to show me PDF files in the preview pane of File Explorer that I've had to shut off that feature all-together, despite needing it frequently for other file types.
The version I have is 2018.011.20038
I'm in the same boat as you. I've tried all the troubleshooting steps and it still freezes. Sometimes it's when I'm opening a new PDF, saving a PDF, editing a PDF. Random, very consistent, freezes. The previews take forever to load, and Acrobat Pro DC is unresponsive while they are loading. I am coming from a Mac, where thumbnails automatically display, and this is beyond frustrating. I've been looking for a third party PDF reader/editor so I can be done with Acrobat Pro DC once and for all.
Another here - Acrobat is the absolute bane of my life, it is my default veiwer and hangs 9 out of 10 times. I probably use it 20-30 times a day so it is a compete nightmare and drastically effects my productivity.
I have spent several hundred pounds on professional IT support trying to resolve it but to no avail.
It used to work fine but the issue started after and update, think it was a windows 10 update and it has frustrated the life our of me for several months now.
Have tried all the online corrective actions some time ago, all to no avail :-(
My PC is a very high spec cad workstation, if left Acrobat will hang for 10 minutes then report a DDE server error (some times), more often it will just take 2-3 minutes to open a single page document. More often I am opening from email attachements but it performs no better when opening from an OS folder. Other times it will just sit with a blank white screen at infinitum.
I have a similar problem. Reader DC works stand alone but if I have preview pane set on in file explorer and I hover over a pdf, it will lock up. My workaround was to shut off the preview pane.