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As the application freezes when you try to open the PDF, try the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software
Also, make sure that the application is updated to the latest patch released.
Refer this link Release Notes | Adobe Acrobat, Reader for information on latest updates.
Also, try once recreating the preferences of the application.
You may take help of the steps mentioned here How to reset Acrobat Preference settings to default. to reset the preferences.
If the above does not help, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your system.
Reboot the machine and try to install the application from here: Adobe - Adobe Acrobat Reader DC Distribution
Check if that helps.
If you still experience the issue, please let us know the exact version of the application you are using.
Use the steps in this help link Identify the product and its version for Acrobat and Reader DC to check the version.
Also, share the OS version installed on your laptop.
Let us know if you need any help.
As I stated above, I did already uninstall & reinstall the Acrobat reader (using your cleaner tool). I tried the other items suggested on that troubleshooting page you listed as well, including selective startup & it still didn't make it any different. The only thing I haven't done from the list is "reinstall on a different hard drive" because I've only got the one hard drive on this machine, and as I said, the scans & everything are not finding any errors anywhere so I can't justify the expense of replacing it.
I've gotten so fed up with it freezing even just when it tries to show me PDF files in the preview pane of File Explorer that I've had to shut off that feature all-together, despite needing it frequently for other file types.
The version I have is 2018.011.20038
I'm in the same boat as you. I've tried all the troubleshooting steps and it still freezes. Sometimes it's when I'm opening a new PDF, saving a PDF, editing a PDF. Random, very consistent, freezes. The previews take forever to load, and Acrobat Pro DC is unresponsive while they are loading. I am coming from a Mac, where thumbnails automatically display, and this is beyond frustrating. I've been looking for a third party PDF reader/editor so I can be done with Acrobat Pro DC once and for all.