Freeze when using commenting tools

[ingewertwijn]

Recently, I think since the last update, Adobe Acrobat DC freezes when on extended use of the commenting tools. Sometimes, after a long while (10 minutes) the document comes back, but often it does not at all.

The same thing happens on both my desktop and my laptop. Both are using windows 10 and both are (automatically) on the very last update.

It is very very irritating as I have to save every few minutes not to lose work.

[AnandSri · Accepted solution]

Hello Ingewertwijn,

We apologize for the inconvenience caused, as per the description above, Acrobat is freezing when using the commenting tool, Is that correct?

Please try resetting the Acrobat's preferences once and reboot the machine, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.

Check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.

If you the issue persists, please share the following details:

• What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it a Mac or Windows machine and what is the version of Operating System installed?
• Is Acrobat freeze while using commenting tool on one PDF or with all the PDF file?

You can also try uninstalling Acrobat once using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC | Non-subscription

Let us know how it goes and share your findings.

Regards,

Anand Sri.