Unable to sign in as a guest

Report · Jan 09, 2019

Hello,

when I send my clients the invitation to review the PDF-File, they only get the possibility to login. There is no possibility to review as a guest. What could be the reason for that?

Thanks in advance

Andreas

Report · Jan 10, 2019

Hi Andreas,

Could you please let us know who exactly they are opening the document when you send them for review?

Are they trying to open it online on Document Cloud?

Would it be possible to share the screenshot of the option they get when they open the file for review?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi

Report · Jan 11, 2019

Hello Meenakshi,

they open the link on the internet.

Attached you find the screenshot.

Thanks

Best Regards.

Andreas

Report · Jan 11, 2019

HI Andreas,

Sorry as we do not find any screenshot in your last reply.

You will not be able to attach the file here in the forums.

Please use the steps mentioned below to attach the screenshot:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

If you wish to send a link to the screenshot, use the steps mentioned here How to share a file using Adobe Document Cloud

Regards,

Meenakshi

Report · Jan 11, 2019

Here is the screenshot.

Report · Jan 22, 2019

Hello Meenakshi,

do you have any news for me?

Best Regards

Andreas Dobos

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Am 11. Jän. 2019, 18:03 +0100 schrieb meenakshin83966505 <forums_noreply@adobe.com>:

Adobe Community
Unable to sign in as a guest
Antwort von meenakshin83966505 in Commenting & Collaboration - Komplette Diskussion anzeigen
HI Andreas,
Sorry as we do not find any screenshot in your last reply.
You will not be able to attach the file here in the forums.
Please use the steps mentioned below to attach the screenshot:
- Click on the insert icon provided in the reply window as shown below:
- An Insert Image window will appear.
- Then click on Insert Image and browse the location where you have saved the screenshot file.
- Select the file and click on Open > Insert Image.
If you wish to send a link to the screenshot, use the steps mentioned here How to share a file using Adobe Document Cloud
Regards,
Meenakshi
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Report · Jul 11, 2019

We are experiencing this same issue. We just started using the cloud-based option for PDF shared reviews, instead of using a local server. For the majority of reviewers it seems to be working fine so far. But some users do not see a "Guest" option when they click the link I send them, just like what Andreas shows above. This is the case regardless of whether I use a link for anyone to join the review or whether I send a direct invite.

Downloading the most recent version of Acrobat Reader did not help. The people having problems have tried in Internet Explorer and Chrome.

Are there browser settings or plug-ins we should change or install?

Thank you!

--

jason nichols

Report · Mar 03, 2020

If the reviewer attempts to leave a comment without signing in, the user will be prompted to sign-in OR continue as a guest. That is the only way I've found to implement the guest functionality.