Monthly charge?

[ronna49136645]

So, I paid a monthly charged.

And now I'm getting a warning that my trial run is ending? I thought I purchased the MONTHLY purchased. That I paid FULL pric

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[CazF]

Hi Ronna,

Please submit a ticket to us in the Business Catalyst accounts team so we can check your details and advise you.

Refer to:

Getting Support

Or simply submit via our Contact us form which will create a ticket and it will be escalated to accounts:

Adobe Business Catalyst - Contact

Thank you

[ronna49136645]

Ticket?

On Thu, Jan 17, 2019, 3:27 PM Carolyn-BC-Accounts <forums_noreply@adobe.com

[CazF · Accepted solution]

Hi Ronna,

Yes, if you are a customer of Business Catalyst and have a website hosted on our platform, you can submit a ticket to us.

If you are unfamiliar with this, please simply open the link here for our Contact Us form:

https://www.businesscatalyst.com/contact

This will create a ticket for the accounts team.  Provide us with as much information as possible relating to your site so we can locate it on our system and we will then be able to help you with your specific query.

Regards,

BC Accounts