0 Replies Latest reply on Nov 20, 2018 10:07 AM by Todd_Kopriva

    FAQ: What information should I provide when asking a question on this forum?

    Todd_Kopriva Level 8

      When asking a question on the Premiere Pro user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:


      • What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CC 2015.2 (9.2)).
      • Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
      • What operating system? This should include specific minor version numbers, like "Mac OSX v10.10.5"---not just "Mac".
      • What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container," not just "QuickTime".
      • If you are getting any error message(s), what is the full text of the error message(s)?
      • What were you doing when the problem occurred?
      • Has this ever worked before?
      • What other software are you running?
      • Do you have any third-party effects or codecs installed?
      • Tell us about your computer hardware. Be especially certain to tell us about your OS, CPU, RAM, GPU (make, model, driver version), any third-party I/O hardware (e.g., AJA, Blackmagic) and the type of media drives you are using.
      • Are you using Mercury Playback Engine GPU Acceleration?
      • Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)?
      • Does the problem only happen with your final output, with previews, or both?
      • Do you have a crash log that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?
      • Do you have a project file that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?
      • Do you have a sample video clip that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it?
      • Can you provide a screenshot or sample movie?
        • Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier.
        • You can embed screenshots and YouTube movies directly in the post.


      Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.