Unable to open Creative Suite 6.5

[G Willy]

When I purchased a new portable hard drive in April 2018, I was offered two free months of Creative Cloud Photography. I didn't use it and just thought it would expire. Until I tried to use my purchased version of CS 6.5. When I tried to open Photoshop I received a notice to renew my subscription to Creative Cloud Photography to continue to use my Product uninterrupted. After contacting Adobe support numerous times via chat and speaking with people from a foreign country who speak English as a second language, I received an Email confirming that my account was cancelled. Fast forward 18 days, I try to open Photoshop CS 6.5 (which I own) I get the subscription renewal notice again and am unable to open my software. How do I get back to where I was before signing up for the "free" Creative Cloud Photography? I just want to be able to use software that I have bought and paid for. (Did I mention that my credit card was charged without notification?)

[John T Smith · Accepted solution]

Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

-includes information on how to stop the update manager and/or Cloud from running at Windows startup

To Cancel a subscription https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

[kglad]

i'm not sure if you mean photoshop extended, but make sure you use the correct version (that you own) with that version's serial number.

[moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]

[Test Screen Name]

You also need to get the Creative Cloud stuff off your computer: this isn't related to whether the account is active. There isn't a Photoshop 6.5 by the way.