Adobe closing immediately without warning when using certain tools.

[jessicaw86835481]

I am having trouble with Adobe. As soon as I use the calculator and post the "ledger" to my document the program automatically closes without warning. It does the same thing when using the "prepare forms" feature. There are no updates available. Please help.

[Adorobat]

Hi jessicaw,

As mentioned above, Acrobat is crashing when trying to use certain tools, could you please confirm if you have updated Acrobat to the latest patch by clicking "Check for updates" option under "Help" menu. You may also download updates from here: Adobe software and product updates reboot the machine after installing update and try again.

If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

Is there any error message when Acrobat closes? Does this happen with you are working with a specific pdf or with all the pdfs?

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

[jessicaw86835481]

I checked for updates. There are none. There are no error messages. It only closes when I try to move a pasted calculator ledger and when I use the prepare forms feature. (Only time I have the issue) I am using Windows 10 and the Adobe Acrobat Standard DC Version 2015.006.30456.

[Adorobat]

Hi Jessicaw,

Would it be possible to share the pdf file you are working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

You may also share the link for the pdf via private message -How Do I Send Private Message

Thanks,

Shivam