I cannot download it on my laptop

[Shami1323345466]

I cannot download Flash on my laptop, I do not understand the instructions provided.

The help page says I have the up to date version but I clearly don't when I open my Adobe reader to view an interactive document it is prompting  to download the last version of flash.

Please do not send me the standard link to down flash I have done it too many times and checked my operating system.

I need an Adobe employee to remote control my computer and just do it for me just like they have done with a program I pay for. I have had enough now it's pathetic that Adobe cannot provide direct assistance because it's free yet you need it alongside all the other programs but cannot get the same quality of assistance?  Instead I have to type out my issue and sift through so many similar threads to possibly get a resolve.

If you can solve this issue asap would be a great help. Thanks.

[Carm01]

You need to provide more information

Before posting, please read and provide the following information:

• Operating system version
• Web browser and version
• Flash Player version
• Explain your problem in step-by-step detail if possible
• If you get error messages, please quote them exactly, or provide a screenshot

[a_g_p__adelaara43060492]

STOP SENDING MAILD !!!!!!!!!!!!

[_maria_]

Hi https://forums.adobe.com/people/a.g.p.%20adelaara43060492,

Several of us have provided you with instructions numerous times on how to edit your preferences to stop receiving email.  You have thus far failed to follow these instructions to edit your preferences to stop receiving email and continue to spam valid discussions with your 'STOP SENDING MAILD !!!!!!!!!!!!' post.  As such, I have submitted your name to the forum Admins to consider deactivating your ID from the forums.

--

Maria

[Shami1323345466]

https://helpx.adobe.com/flash-player.html following the instructions on this link it says I have the latest version when I check the box. I have checked to see if shockwave flash object flash player is enabled in internet explorer by managing add on. I can see the cloud moving in the animation.

But when I open adobe reader it says I need to download the latest version of flash? I can't screenshot it?

I have a 64 bit operating system. I don't know what version of internet explorer.

[_maria_ · Accepted solution]

Hi shamaram34807456,

Adobe Reader uses the NPAPI plugin, not the ActiveX Control which is used by IE.  This is why when you go to either the download page or the Flash Player Help page with IE it's indicating you already have Flash Player installed.

Please go to Adobe Reader and Acrobat Flash Player Download for Windows to download the NPAPI plugin used by Adobe Reader.

It is my understanding that the 'get Flash Player' notification in Reader is supposed to point to this page.  Is this not the case?  Can you post a screenshot (see How to post a screenshot in the forum) of the Reader dialog message informing you Flash Player is needed.  If there is a link on the message, post the link.  If there is indeed an issue with the link we can escalate to the Reader team.

Thank you.

--

Maria

[Shami1323345466]

Hi Maria,

Thank you for your help.

This has worked for allowing the video content to work in my PDF.

But animation of text still isn't working? Is this a Flash Player issue?

Thanks

[_maria_]

Can you please share the PDF in question?  You can upload it to cloud.acrobat.com using the instructions at How to share a document

What version of Adobe Reader do you have?

[Shami1323345466]

Shared Files - Acrobat.com

Please see attached my interactive file.

Thanks

[Shami1323345466]

The video in the document which is on the first page doesn't seem to be playing now?

If you click on the video it's meant to link to a website but it doesn't allow me. It says Acrobat doesn't allow connections to the particular website?

All these features I have mentioned work in InDesign just not when converted as a PDF.

[_maria_]

Hi,

If you're getting the security warning, this is part of Acrobat's security feature.

I'm a novice Acrobat user (and have yet to use inDesign) and couldn't direct you to the best way to develop your interactive PDF to not show this (my focus in on Flash Player installers, and I'm not very familiar with this embedding Flash content in PDFs).  There are a number of resources on the internet for creating interactive PDFs in Acrobat and in inDesign that I assume cover what you are trying to achieve.  If you haven't done so yet, the InDesign or Acrobat forums would be good places to start. as well.

--

Mari