Hi Jeff, are bug reports for known problem hardware configs (eg, Intel HD 3000 with OpenGL 3.1) still worth reporting?
My report will tell you what you already know, that GL_ARB_geometry_shader4 and GL_ARB_texture_multisample are missing. But as my Dell laptop is stuck with Intel's 22.214.171.12429 driver, I'm happy to post the report if any of the other details are of help.
Hi Ben... I'm assuming your machine only has that Intel chipset, and not discrete graphics such as from NVIDIA or AMD? If so, and if there is no future Intel driver that provides the needed OpenGL v3.2 or later and those OpenGL extensions, no additional report is needed at this time. Thanks for checking.
I just checked my computer setting, my True color is set 32 bit. Now I have a BIG ISSUE: I don't have graphics driver that you mentioned above which should be updated. I just have AMD Radeon HD 6630M and Intel (R) HD Graphics Family (attached a screenshot below). So that now I cannot open my puppet or scene. it says "Failed to render warped image", this warning is followed by some error items. How to fix it? I really really need help.
Now I use Beta 5 version. Can anybody share a link of another verion of Character Animator to download and install? My email is <removed by moderator: Please use forum email to avoid spam> I am really appreciated to you all!!!
Hi chongh90634486... Did this error just start happening with Beta 5 and not an earlier release (Preview 4 or earlier)?
If you restart your machine and don't have other applications running, does it work?
If you create a new project and import your puppet again, does it work?
What are the pixel dimensions of your artwork and scene? If you use a smaller artwork file, does it work?
I'm wondering if Character Animator is using the Intel integrated graphics instead of the discrete AMD graphics. Is there a way to disable the Intel graphics for Character Animator so that Ch uses only the AMD chipset?
Can you export the puppet as a .puppet file (File > Export > Puppet) and send me a link to it so that I can try to reproduce here?
The only way to install an older version (e.g., Preview 4) is to install the older version of After Effects CC 2015, which you should be able to access via the Creative Cloud application, in the Apps tab, under the Find Additional Apps section. Click the All Apps popup on the right side, then choose View Previous Versions.
I continue to have this problem. My CPU supports OpenGL 4.5.
When I restart my pc it works if i immediately boot Character animator but after a while it freezes.
My version is 1.1.1 Previous versions did not have this problem
Can you provide more information about your machine? Make/model for your GPU? Do you have both integrated graphics from Intel and discrete graphics from NVIDIA or AMD?
Was it Version 1.1 that was working fine, or an earlier Beta version?
Is it freezing with a specific error message? What operation is being done at the time when it freezes?
Intel core i7-5500U CPU
Intel HD Graphics 5500
NVIDIA GeForce GTX950M (this is the GPU i assigned using the method in this thread: Character Animator AIF/OpenGL error. Updating drivers not working. Using Intel HD 3000.
I just downloaded beta 6 again and the same error popped up.. so at least it was a earlier version than that one.
It seems to freeze when I do Ctrl E (edit original .ai file) Illustrator freezes also.
Thanks for your quick response
If you right-click the Character Animator.exe or its shortcut, do you see a "Run with graphics processor" submenu where you can choose either the Intel or NVIDIA GPU? (as described in https://forums.adobe.com/message/10007475
If so, see if either option makes any difference.
Also, try Photoshop artwork, such as the Chloe template puppet on the Start workspace, to see if it's just Illustrator files.
Also, make sure you have the latest graphics drivers for your GeForce and Intel GPUs. We've been aware of issues with older GeForce Experience software (and its overlay feature) causing issues with Character Animator.
I'm also experiencing the aif/opengl error - graphics card driver may need updating - CA crashed for me last night and it started happening immediately after. My Open GL info is 4.6.0 NVIDIA 390.77, running on Widows 10 64 bit build. (I'm not even going to pretend to know what that means.) I downloaded Geeks3D GPU shark - and the open GL demos are working fine through that. Could someone walk me through troubleshooting - I've gone through the standard update drive bit, and my NVIDIA screen isn't showing the options outlined above. Thank you.
I figured it out - my file size was just to big.